Plan It Perfect

These Terms & Conditions ("Terms") govern your use of the Plan It Perfect platform ("Platform", "we", "our", "us"), including browsing, creating events, booking suppliers, sending messages, and making payments.

By using our Platform, you ("Client", "User", "you") agree to be legally bound by these Terms.

1. DEFINITIONS

Client: An individual or business using the Platform to book suppliers for an event.
Supplier: A service provider offering services such as catering, DJs, décor, photography, entertainment, private chefs, etc.
Event: Any occasion booked through the Platform (party, wedding, corporate event, etc.).
Booking: A confirmed agreement between a Client and Supplier on the Platform, including payment.
Platform Protection: A paid optional protection product purchased by Clients to receive enhanced support and coverage.
Service Fees: Fees charged by Plan It Perfect for use of the Platform.
Protection Fee: An optional 5% Client Protection Fee added at checkout.

2. ACCEPTANCE OF TERMS

By accessing or using the Platform, you:

Confirm you are at least 18 years old.
Agree to comply with these Terms.
Authorise us to process payments, send confirmations, and communicate with suppliers on your behalf.

If you do not agree, you must discontinue use of the Platform.

3. PLATFORM ROLE

Plan It Perfect:

Is NOT a supplier.
Does NOT provide the services booked (e.g., catering, DJs, décor).
Acts as a facilitator for communication, booking, and secure payments.
Is not responsible for the performance, delivery, or conduct of any supplier unless covered by Platform Protection.

All agreements for services are between Client ↔ Supplier, not with Plan It Perfect.

4. CLIENT RESPONSIBILITIES

Clients must:

Provide accurate information (event details, dates, numbers, location, etc.).
Keep communication within the Platform (phone numbers/emails are automatically masked).
Pay all required fees at checkout.
Comply with all laws and venue requirements.
Communicate changes to the supplier through the Platform only.

Failure to adhere may result in cancellation or account suspension.

5. BOOKINGS & PAYMENTS

5.1 Confirmation

A booking is confirmed only when:

The supplier accepts the quote
The client has paid the deposit or full amount
A confirmation receipt is issued

5.2 Payment Processing

Payments are securely processed through Stripe (or Stripe Connect).
Plan It Perfect may hold funds until service completion, depending on payment structure.

5.3 Fees

Platform Service Fee: Non-refundable unless an error occurs on our side.
Supplier Fees: Governed by supplier policies.
Protection Fee: Optional 5% fee added at checkout when toggled ON.

6. CLIENT PROTECTION FEE (OPTIONAL 5%)

Clients may choose to add Platform Protection at checkout by toggling the option ON.

6.1 What It Covers

Priority support in case of non-attendance or service failure
Assistance finding an emergency replacement supplier (where possible)
Mediation in disputes
Partial refund guarantee when supplier breaches agreement
Coverage for fraudulent activity by suppliers
Additional safeguards during cancellations and rescheduling

6.2 What It Does Not Cover

Client-initiated cancellations
Changes of mind or preference
Venue-related issues outside the supplier's control
Weather-related disruptions
Acts of God

6.3 Non-Refundable

The Protection Fee is non-refundable once the booking is completed.

7. REFUND POLICY

7.1 Full Refunds

A Client is eligible for a full refund ONLY if:

The supplier cancels and no suitable replacement is available
The supplier fails to attend the event
The client purchased Platform Protection
Fraud, deception, or proven misconduct by the supplier

Full refund includes:

Service amount paid to supplier
Deposit (if supplier is at fault)
Any unused additional charges

Platform Service Fees are refunded only if the cancellation arises from a platform error.

7.2 Partial Refunds

Partial refunds may apply when:

A supplier arrives late or underperforms
Only part of the service was delivered
The client purchased Protection

7.3 Non-Refundable Items

Platform Service Fee
Protection Fee
Tips or discretionary add-ons
Client-initiated changes or cancellations outside supplier refund windows

8. CANCELLATION POLICY

Different suppliers may have their own cancellation rules. The client must review and accept these before booking.

8.1 Client-Initiated Cancellations

If the client cancels:

More than 30 days before event: Supplier refund depends on their policy
15–30 days before event: Deposit typically forfeited
0–7 days before event: No refund (unless supplier agrees)

8.2 Supplier-Initiated Cancellations

If the supplier cancels:

Full refund to client
Emergency replacement attempt (if Protection purchased)
Supplier may receive penalties under Supplier Terms

9. EVENT CHANGES & AMENDMENTS

Changes such as:

Time
Location
Number of guests
Service requirements

Must be done through the Platform.

If the supplier has already accepted the booking:

Supplier must approve all changes
New pricing may apply
Protection may not cover client-initiated changes

If a supplier does not agree to the change, the original contract stands.

10. DISPUTES & CHARGEBACKS

10.1 Internal Dispute Process

If something goes wrong:

Raise a complaint through the Platform
Provide evidence (photos, timestamps, screenshots)
Allow Plan It Perfect 5–10 working days to investigate

10.2 Chargebacks

Initiating a chargeback without allowing Plan It Perfect to resolve the issue:

May result in account suspension
May void refund rights
May incur investigation fees

10.3 Final Decisions

Plan It Perfect's decisions are made fairly and based on evidence provided by both parties.

11. MISCONDUCT & FRAUD

Plan It Perfect may immediately suspend or remove accounts for:

Providing false information
Attempting to take business off the Platform
Abusive or inappropriate messages
Suspicious payment activity
Fraudulent chargebacks
Harassment of suppliers or staff

We operate a zero-tolerance policy.

12. PLATFORM RULES

Clients must not:

Bypass payments or communicate personal contact details
Offer suppliers direct payments or offline deals
Post inappropriate or offensive content
Use automated tools, scrapers, or bots
Misuse the review system

Messages containing emails, phone numbers, or inappropriate language may be automatically masked or blocked.

13. REVIEWS

Clients may leave honest reviews, but:

Must be factual
Should reflect real experience
Must not be defamatory

Plan It Perfect may remove reviews that violate guidelines.

14. DATA & PRIVACY

Plan It Perfect processes personal data in accordance with our Privacy Policy (separate document).

By using the Platform, you consent to:

Data collection
Storage
Fraud prevention checks
Communication (email, SMS, push notifications)

15. LIMITATION OF LIABILITY

Plan It Perfect is not liable for:

Supplier performance or behaviour
Event outcomes
Damages, losses, or injuries during an event
Client mistakes when entering event information
Venue problems
Force majeure events (weather, strikes, etc.)

Maximum liability is limited to the total amount paid for the booking.

16. INTELLECTUAL PROPERTY

All content on the Platform, including branding, UI, text, images, and code, is owned by Plan It Perfect and may not be copied or reused.

17. ACCOUNT TERMINATION

We may suspend or terminate accounts for violations of these Terms.

Clients may request account deletion anytime.

18. CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Platform after updates constitutes acceptance.

19. GOVERNING LAW

These Terms are governed by the laws of the United Kingdom. Disputes fall under the exclusive jurisdiction of UK courts.

20. CONTACT US

For support or questions:

📧 perfectplan@planitperfectevent.com

Plan It Perfect — Client Terms & Conditions