Plan It Perfect

1. INTRODUCTION

These Supplier Terms & Conditions ("Terms") govern your use of the Plan It Perfect Platform ("Platform", "we", "our"), including creating a profile, receiving bookings, messaging clients, uploading documents, and offering services.

By registering as a Supplier, you ("Supplier", "you", "service provider", "vendor") agree to:

These Terms
The Privacy Policy
The Acceptable Use Policy
Payment and Payout Policies
Any additional rules or guidelines displayed on the Platform

If you do not agree, you must not use the Platform.

2. DEFINITIONS

Supplier: Any service provider offering services (catering, entertainment, décor, DJ, photography, private chefs, bartenders, etc.).
Client: A user booking a supplier for an event.
Booking: A legally binding agreement between Supplier and Client.
Service Fee: A percentage retained by Plan It Perfect.
Plan It Perfect Protection: Optional client/supplier protection programmes.
Payout: Funds transferred to a supplier after service completion.
Event: Any occasion booked by a Client.

3. PLATFORM ROLE

Plan It Perfect:

Is NOT the employer, manager, or agent of suppliers.
Does NOT guarantee clients, bookings, or income.
Acts solely as an intermediary providing:

Listing services
Messaging tools
Secure payments
Reviews system
Booking coordination

You are an independent contractor, not an employee.

4. SUPPLIER OBLIGATIONS

Suppliers agree to:

4.1 Provide Accurate Information

You must provide truthful, complete details including:

Business name
Identity verification documents
Public liability insurance
Pricing
Menus/services
Travel fees
Cancellation/refund rules

4.2 Deliver Services as Advertised

You must:

Arrive on time
Deliver services exactly as agreed
Notify clients of delays or issues
Maintain professionalism
Provide your own equipment unless otherwise agreed
Follow relevant laws and health/safety regulations

4.3 Maintain Insurance

Suppliers MUST maintain:

Public liability insurance
Any required licensing (e.g., food handling, alcohol serving, music licensing)

Failure to maintain insurance may cause suspension.

5. LISTINGS & PROFILE CONTENT

Your profile must:

Be accurate and up to date
Contain no misleading claims
Represent real images, menus, or services you provide

We may remove content that:

Is inappropriate
Contains personal contact details
Is misleading or fraudulent
Attempts to drive traffic off-platform

6. COMMUNICATION RULES

Suppliers must:

Keep all communication on the Platform
NOT share personal phone numbers, emails, or social links before booking
Respond to clients within reasonable time

Plan It Perfect automatically masks personal details to protect both parties.

Violation may lead to:

Profile suspension
Reduced visibility
Removal from search results
Permanent termination

7. PRICING, PAYMENTS & FEES

7.1 Setting Your Prices

You control and set:

Service prices
Travel fees
Add-on charges
Deposits
Minimum spend

7.2 Service Fees

Plan It Perfect charges suppliers a fixed or percentage fee on each booking. This fee is non-refundable unless there is a platform error.

7.3 Payment Structure

Payouts occur:

After the event
After confirmation of successful service
Through Stripe Connect or approved payout providers

Plan It Perfect may delay payouts if:

Fraud is suspected
A dispute is open
A client reports non-delivery

8. CANCELLATIONS

8.1 Supplier Cancellations

If the supplier cancels:

Client receives a full refund
Supplier may incur penalties
Supplier protection may be void
Supplier's ranking will be negatively affected

Frequent cancellations may result in:

Temporary suspension
Permanent termination
Removal from listings

8.2 Client Cancellations

Clients may cancel based on your cancellation policy, which must be clearly stated and fair.

If you do not provide a policy, the default is:

30+ days before event → full refund
15–30 days → deposit non-refundable
0–7 days → no refund

9. EVENT CHANGES

If a client requests changes (location, time, guest count, etc.):

You must explicitly approve on the platform
You may update pricing
You may decline if changes are unreasonable or outside your capability

Failure to respond may cause booking cancellation.

10. SUPPLIER PROTECTION & COVERAGE

Plan It Perfect Supplier Protection protects you against:

No-shows by clients
Fraudulent disputes
Last-minute client cancellations (when covered)
Damages to reputation caused by fraudulent reviews
Payment disputes

A full Supplier Protection Policy is provided separately.

11. DISPUTE RESOLUTION

11.1 Internal Dispute Process

If a dispute arises:

Client or supplier must submit evidence
Plan It Perfect reviews both sides
Decisions are based on documented proof
Resolution timeline: 5–10 working days

11.2 Chargebacks

If a client issues a chargeback:

Payout may be paused
Supplier must provide evidence
Failure to provide evidence may result in losses

Plan It Perfect reserves the right to recover chargeback amounts from the supplier.

12. REVIEWS

Clients may leave reviews about their experience.

Suppliers agree to:

Not manipulate reviews
Not threaten clients for removing reviews
Not offer discounts or incentives in exchange for positive reviews

Plan It Perfect may remove:

Fake reviews
Defamatory statements
Reviews unrelated to the service
Reviews violating policies

13. ACCOUNT TERMINATION

We may suspend or delete supplier accounts if:

Policies are breached
Fraud is suspected
Excessive complaints occur
You fail to deliver services
You attempt to bypass the platform
Illegal activities are detected

We may retain evidence or documents for legal compliance.

14. LIABILITY

Plan It Perfect is not liable for:

Supplier performance
Damages caused by suppliers
Injuries or accidents
Food safety issues
Lost income
Venue problems
Force majeure events

Suppliers agree to indemnify Plan It Perfect against claims from clients relating to supplier actions.

15. INTELLECTUAL PROPERTY

All platform content belongs to Plan It Perfect. Suppliers may not copy, reproduce, or re-create platform designs or tools.

Suppliers grant Plan It Perfect rights to:

Use their images for marketing
Display listings
Promote services through ads

16. DATA PROTECTION

We process supplier data in accordance with UK GDPR. Details are found in the Privacy Policy.

17. CHANGES TO TERMS

We may amend these Terms at any time. Continued use signifies acceptance.

18. GOVERNING LAW

These Terms are governed by laws of the United Kingdom. Disputes are subject to UK courts.

19. CONTACT

For support:

📧 perfectplan@planitperfectevent.com

Plan It Perfect — Supplier Terms & Conditions